Terra on Third ships domestically using UPS and USPS Global Express. The estimated shipping cost and delivery time will be displayed during checkout. Express options are also available to you at checkout. Shipping costs depend upon the method and option you choose. If you purchase multiple items for shipment to one address, you will be charged one regular per-shipment fee, as well as a per-item fee for each item in that shipment.
Generally, standard shipping for a domestic delivery takes 3 to 5 business days. Deliveries may take longer to Alaska and Hawaii. Most items may be shipped to P.O. boxes. Two-day shipping for domestic delivery generally takes 2 business days. One-day shipping arrives overnight if the order is placed before 12:00 noon PST. There is no weekend delivery. To track your order, use the tracking number provided by Terra on Third in your confirmation e-mail.
The U.S. Postal Service tracking site is: http://www.usps.com/shipping/trackandconfirm.htm
The UPS tracking site is: http://ups.com/content/us/en/index.jsx
Terra on Third gladly accepts returns or exchanges within our provided time frame in accordance with the return policy set forth herein. Your account will be credited accordingly. Shipping and handling charges are non-refundable.
All orders have a 14 day return/exchange policy. The return/exchange must be date stamped 14 days after we SHIPPED the item, not 14 days from the day the item was received. All returns must include a receipt and have no signs of wear. In the event there are signs of use, return or partial refund will be at the discretion of Terra on Third.
Please contact us at (323) 653-1500 to inform us of your intentions to return an item. Please indicate on your invoice whether you are exchanging or returning the item. For exchanges, please indicate the desired model/size.
We will not accept items for return or exchange past the time period set forth in this policy and no "store credit" will be given for such items. If you receive a defective product, you must notify us within three days of receiving the product to be eligible for a return. If you do not follow this policy, we will only accept defective items at our discretion. Please remember that all clearance/sale merchandise is not subject to exchange and may only be returned if there is a defect.
The return shipping costs are the sole responsibility of the purchaser, unless the return or exchange is a result of our error, in which case we will credit your account for the shipping expense you incur at standard delivery rates. Returns and exchanges should be addressed to: 8226 W. 3rd St. - Los Angeles, CA 90048
In cases of returns, you should expect to receive your refund within four weeks from the time we receive the package. In most cases, we will notify you via e-mail of your refund after we have received the item and processed the return. Please note that Terra on Third does not accept returns or exchanges for Gift Certificates or Coupons.
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